TalkToWendys: Simple Guide to Wendy’s Customer Survey

Wendy’s is a famous fast-food chain loved for its square burgers, fries, and Frosty desserts. But Wendy’s also wants to know what customers think after visiting their restaurants. That’s why they created the TalkToWendys survey.

This guide will explain what TalkToWendys is, how to join, what rewards you get, and why your feedback matters.

What Is TalkToWendys?

TalkToWendys is the official Wendy’s customer feedback survey. It is found at:

• USA: WendysWantstoKnow.com

The survey is run by a company called SMG (Service Management Group), which helps Wendy’s collect and study customer feedback.

Purpose: Wendy’s uses this survey to check if customers are happy with food, service, and cleanliness.

What You Need to Join

To take part in the survey, you need:

• A recent Wendy’s receipt with a survey invitation.

• Restaurant number, date, and time from the receipt.

• Age requirement: Must be 18+ (or 19+ in some places).

• Residency: Must live in the country of the survey site.

• Time limit: Do the survey within 2–7 days after your visit.

• Internet access: A phone, computer, or tablet with internet.

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Steps to Complete the Survey

Follow these simple steps:

1. Go to WendysWantstoKnow.com (or your local site).

2. Pick your language: English, Spanish, or French (in Canada).

3. Type in the restaurant number, date, and time from your receipt.

4. Answer questions about:

   • Food quality

   • Order accuracy

   • Speed of service

   • Cleanliness

   • Staff behavior

   • Overall visit

5. Write comments if you want.

6. At the end, you’ll get a validation code. Write it on your receipt.

7. Use the receipt with the code on your next visit to get your reward.

What Rewards Do You Get?

By finishing the TalkToWendys survey, you can earn rewards.

Survey Rules You Should Know

• One survey per receipt.

• Only a few surveys per household each month.

• Reward cannot be exchanged for cash.

• Reward must be used before expiration (14–30 days).

• Wendy’s workers and their families cannot join.

Sample Survey Questions

The survey asks simple questions about your visit. For example:

• Did you eat in, use the drive-thru, or order online?

• Was your food hot, fresh, and correct?

• Did you get your order quickly?

• Was the restaurant clean?

• Were the staff friendly and helpful?

• Would you come back again or recommend Wendy’s to a friend?

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Why Wendy’s Collects Feedback

Your answers help Wendy’s in many ways:

• Fix problems quickly if many customers report the same issue.

• Improve the menu by adjusting or removing items.

• Keep restaurants clean and fast everywhere.

• Reward good staff when they get positive mentions.

So your feedback helps Wendy’s give you a better experience in the future.

Warning: Fake Survey Sites

Many websites copy the name TalkToWendys but are not real surveys.

• The real sites always end in wendyswantstoknow.com or mywendysfeedback.ca/.co.uk.

• They always say “Powered by SMG” at the bottom.

• Fake sites only give info but do not collect your feedback.

Helpful Tips

• Check your receipt right after your meal.

• Do the survey as soon as possible.

• Keep your receipt safe until you use the code.

• Be honest in your answers — Wendy’s values real opinions.

Quick Look: Official vs. Fake Sites

Final Words

TalkToWendys is an easy way to share your experience at Wendy’s. In return, you get free food or even a chance to win gift cards. The survey only takes a few minutes, but your feedback helps Wendy’s improve service, food, and cleanliness across all its restaurants.

So next time you grab a Wendy’s burger or Frosty, don’t throw away your receipt — it could be your ticket to a free treat!